Flight Help

B2B
B2C
SaaS
AI
One system for customers, agents, and affiliates to solve claims faster.

As FlightHelp grew, more people needed help, but the process didn’t scale. That led to three problems: customers didn’t know what was happening, agents lost time to handoffs and repeat tickets, and affiliates had to chase updates to track results.

THE SYSTEM BEHIND IT

One shared workflow, shown in different ways by role. Plus a reusable UI system so new features stay consistent.

outcome

Clear ownership. Fewer repeat tickets. Faster claims from start to finish.

What we built

For customers
A simple claim flow: add your flight, report the issue, track status in real time.

For agents
One dashboard to see the queue, review cases, update status, and close claims faster.

For affiliates
A dashboard to track flights, claims, and performance without manual follow-ups.

flighthelp logoIllustration with two hands holding a megaphone and a signboard, featuring text about over 86% of EU travelers unaware of EU Regulation EC 261 for airline compensation.
Two teal airplane tickets with a white airplane icon and yellow dashed line on a light teal background.Two smartphones displaying FlightHelp's website with flight compensation check forms on a teal background.
Collage with happy travelers, airplane illustration, Flight Help logo, travel photos, and texts about flight delay compensation and passenger rights.FlightHelp dashboard screen showing ticket list, chat conversation with Elle Bandrovska, and message inbox with tabs for POA, Missing Docs, and Solved.
Mobile app interface for FlightHelp showing free lounge access offer and multiple flight claims with status 'Attention Required' or 'In Progress'.Smiling mother and daughter holding passports and boarding passes at an airport.
Three promotional panels: an airport lounge at sunset with text 'Unlock Free Lounge Access'; boarding passes with text 'Smart Travel Starts Here'; and travel-themed Polaroid photos with text 'Travel, earn, and make memories'.European Union flag waving on a pole with a cloudy sky background and blue EU-themed passport stamps nearby.
FlightHelp Travel Affiliate Program webpage on a laptop screen with referral statistics, a graph of valid claims, and a leads table, set against a background of an airport terminal and a flying airplane.FlightHelp website homepage showing flight delay compensation check form, claim process steps, user testimonials, and air passenger rights information.
Collage of FlightHelp ads showing diverse travelers at airports holding luggage and boarding passes with texts about compensation for delayed or cancelled flights up to 600€.Map of Europe highlighting FlightHelp airport locations in Romania, Bulgaria, Albania, North Macedonia, and agent presence in Spain, Italy, Hungary, and the UK.
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