As FlightHelp grew, more people needed help, but the process didn’t scale. That led to three problems: customers didn’t know what was happening, agents lost time to handoffs and repeat tickets, and affiliates had to chase updates to track results.
THE SYSTEM BEHIND IT
One shared workflow, shown in different ways by role. Plus a reusable UI system so new features stay consistent.
outcome
Faster claims from start to finish. Clear ticket ownership. Fewer repeat tickets.
For customers
A simple claim flow: add your flight, report the issue, track status in real time.
For agents
One dashboard to see the queue, review cases, update status, and close claims faster.
For affiliates
A dashboard to track flights, claims, and performance without manual follow-ups.
See how our systems support thoughtful, high-performing products.
