Orlando's Oasis

Project Overview

Orlando's Oasis is a pool cleaning business in Central Florida that ran on paper and phone calls. The business owner wrote every invoice by hand, and customers often paid late or in cash. Nothing recorded the work, so customers called to find out what had been done at their pool. Most of the week went to chasing payments and answering questions instead of growing the business. We set out to take admin work off the owner's plate and give customers a simple way to book, pay, and see their service.

Our Role

Here is what we built:

For the business owner

• A dashboard with the business at a glance: projected revenue, homeowners, today's route, open issues, and pending applicants
• Appointment management, with upcoming and past visits, unclosed jobs, and payment issues in one place
• A financial dashboard
• Tools to manage technicians and review technician applicants
• A place to resolve issues homeowners report from their dashboard

For technicians

• A weekly list of the pools on their route, with any notes homeowners left
• A way to report route issues and update schedules when plans change
• Before-and-after photos on every visit, added by the technician and visible to the customer and the office

For homeowners

• Client onboarding, from a first-time pool assessment to booking, with pricing up front
• Monthly and yearly memberships with recurring scheduling. The yearly plan comes at a discount, with an early cancellation fee.
• A dashboard to manage their account and subscription, reschedule service, and add extras
• Flows to cancel anytime and resubscribe later

Across all three

• One shared system behind all three apps, plus a public marketing site
• Recurring billing that charges each customer on their plan's schedule
• Automated emails for confirmations, reschedules, route delays, and weekly technician digests

Impact & Results

Homeowners now book in about a minute, and the business owner spends the week running the business instead of chasing payments and answering calls. Customers can see what was done at their pool without asking, and the business runs from one dashboard instead of a truck window. Around 1,620 automated tests keep the platform reliable as it grows. Orlando's Oasis is live at orlandosoasispools.com.